Refunds and Exchanges

Beautiful Elegance Refund & Returns Policy

At Beautiful Elegance, we want you to love your purchase. If for any reason you’re not completely satisfied, please read our returns policy below.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

We are not required to provide a refund or replacement if you change your mind. However, you are entitled to a refund, replacement or repair if an item has a major fault.

A major fault includes when the product:

  • Has a problem that would have stopped someone from purchasing it if they had known about it.
  • Is unsafe.
  • Is significantly different from the description or sample provided.
  • Does not do what we said it would do, or what you asked it to do, and the problem cannot be easily fixed.

If the fault is minor, we will repair or replace the item within a reasonable timeframe. If the issue cannot be resolved within a reasonable time, you may choose a refund or replacement.

Please retain your proof of purchase, such as your receipt, as it will be required for all warranty or fault claims.


In-Store Purchases

If you have purchased an item in-store and change your mind, or the item is not the correct size, you may return it within 30 days of purchase for an exchange or store credit.

To be eligible, the item must:

  • Be returned within 30 days of purchase.
  • Be unworn, unwashed and in its original condition.
  • Have all original tags attached.
  • Be accompanied by your proof of purchase.

If your item is found to be faulty, you will be entitled to a repair, replacement or refund in accordance with Australian Consumer Law.


Online Purchases

If you purchased your item online and wish to return it due to a change of mind or incorrect sizing, you may return it within 30 days of purchase for a store credit.

Please note:

  • Return postage costs are the responsibility of the customer.
  • Items must be unworn, unwashed and in their original condition.
  • All original tags must still be attached.
  • Proof of purchase is required.

If you believe your item is faulty, please contact our customer service team before returning your order. We will assess the item and, where applicable, arrange a repair, replacement or refund in accordance with Australian Consumer Law.

All garments undergo a quality inspection before being dispatched to ensure they meet our high standards.


If you have any questions regarding our Returns & Refund Policy, please don’t hesitate to contact one of our Beautiful Elegance boutiques. Our team is always happy to assist.